SD Dojavi
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Tvrtka za dostavu paketa u Britaniji onemogućila je funkciju umjetne inteligencije (AI) u svojim sustavima za online chat nakon što je frustrirani korisnik nagovorio sustav da sastavi pjesmu o tome koliko je loša korisnička služba tvrtke.

"Bio jednom chatbot, ime mu je DPD,  beskoristan za pomoći sve", napisao je bot nakon što je Ashley Beauchamp odustao od pokušaja da ga natjera da podijeli telefonski broj korisničke službe i zamolio ga da umjesto toga napiše pjesmu o lošoj usluzi chatbota.

"DPD gubljenje je vremena, kupcu najgora  noćna mora", nastavio je bot i zaključio: "Jednog dana DPD konačno ugašen je, pa svi raduju se. Napokon pomoć mogu dobiti, od stvarne osobe koja zna što učiniti". 

Beauchamp, pijanist i dirigent, objavio je svoju razmjenu s botom na platformi društvenih medija X u četvrtak, od kada je objava pregledana 1,1 milijun puta.

Rekao je da je prvo zamolio bota da mu ispriča vic nakon što nije uspio dobiti informacije o statusu paketa, a kada je to učinio, zamolio ga je da napiše pjesmu o propustima automatizirane korisničke službe. 

Beauchamp je rekao televiziji ITV da još nije stigao njegov paket. "Mislim da bi ga sada mogli držati kao taoca. Ne bih ih krivio", rekao je. "To je potpuno moja odgovornost", rekao je.

DPD UK rekao je da je nekoliko godina uspješno koristio AI element unutar svog sustava za chat uz svoju ljudsku korisničku službu, ali je došlo do pogreške nakon ažuriranja sustava.

"AI element je odmah onemogućen i trenutno se ažurira", rekla je tvrtka u izjavi koju prenosi ITV.

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Tvrtka za dostavu paketa u Britaniji onemogućila je funkciju umjetne inteligencije (AI) u svojim sustavima za online chat nakon što je frustrirani korisnik nagovorio sustav da sastavi pjesmu o tome koliko je loša korisnička služba tvrtke.

"Bio jednom chatbot, ime mu je DPD,  beskoristan za pomoći sve", napisao je bot nakon što je Ashley Beauchamp odustao od pokušaja da ga natjera da podijeli telefonski broj korisničke službe i zamolio ga da umjesto toga napiše pjesmu o lošoj usluzi chatbota.

"DPD gubljenje je vremena, kupcu najgora  noćna mora", nastavio je bot i zaključio: "Jednog dana DPD konačno ugašen je, pa svi raduju se. Napokon pomoć mogu dobiti, od stvarne osobe koja zna što učiniti". 

Beauchamp, pijanist i dirigent, objavio je svoju razmjenu s botom na platformi društvenih medija X u četvrtak, od kada je objava pregledana 1,1 milijun puta.

Rekao je da je prvo zamolio bota da mu ispriča vic nakon što nije uspio dobiti informacije o statusu paketa, a kada je to učinio, zamolio ga je da napiše pjesmu o propustima automatizirane korisničke službe. 

Beauchamp je rekao televiziji ITV da još nije stigao njegov paket. "Mislim da bi ga sada mogli držati kao taoca. Ne bih ih krivio", rekao je. "To je potpuno moja odgovornost", rekao je.

DPD UK rekao je da je nekoliko godina uspješno koristio AI element unutar svog sustava za chat uz svoju ljudsku korisničku službu, ali je došlo do pogreške nakon ažuriranja sustava.

"AI element je odmah onemogućen i trenutno se ažurira", rekla je tvrtka u izjavi koju prenosi ITV.

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StoryEditorOCM
BiznisBio jednom chatbot..

Pobuna umjetne inteligencije: Tvrtka onesposobila AI nakon što se poetski bot oteo kontroli!

Piše Hrvoje Prnjak
20. siječnja 2024. - 13:07
26315787
Annette Riedl/Dpa Picture-alliance Via Afp

Tvrtka za dostavu paketa u Britaniji onemogućila je funkciju umjetne inteligencije (AI) u svojim sustavima za online chat nakon što je frustrirani korisnik nagovorio sustav da sastavi pjesmu o tome koliko je loša korisnička služba tvrtke.

"Bio jednom chatbot, ime mu je DPD,  beskoristan za pomoći sve", napisao je bot nakon što je Ashley Beauchamp odustao od pokušaja da ga natjera da podijeli telefonski broj korisničke službe i zamolio ga da umjesto toga napiše pjesmu o lošoj usluzi chatbota.

"DPD gubljenje je vremena, kupcu najgora  noćna mora", nastavio je bot i zaključio: "Jednog dana DPD konačno ugašen je, pa svi raduju se. Napokon pomoć mogu dobiti, od stvarne osobe koja zna što učiniti". 

Beauchamp, pijanist i dirigent, objavio je svoju razmjenu s botom na platformi društvenih medija X u četvrtak, od kada je objava pregledana 1,1 milijun puta.

Rekao je da je prvo zamolio bota da mu ispriča vic nakon što nije uspio dobiti informacije o statusu paketa, a kada je to učinio, zamolio ga je da napiše pjesmu o propustima automatizirane korisničke službe. 

Beauchamp je rekao televiziji ITV da još nije stigao njegov paket. "Mislim da bi ga sada mogli držati kao taoca. Ne bih ih krivio", rekao je. "To je potpuno moja odgovornost", rekao je.

DPD UK rekao je da je nekoliko godina uspješno koristio AI element unutar svog sustava za chat uz svoju ljudsku korisničku službu, ali je došlo do pogreške nakon ažuriranja sustava.

"AI element je odmah onemogućen i trenutno se ažurira", rekla je tvrtka u izjavi koju prenosi ITV.

#AI#BOT#CHATBOT
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20. svibanj 2024 14:09